Smiling

Smiling is a form of nonverbal communication in which the facial muscles are relaxed to convey a friendly attitude.

A customer care representative is expected to discharge his/her duties with a smile. This is because a smile results in a win-win result.  Smiling is crucial and it should be intentional. In delivering exceptional services to your customers, it is important never to underestimate the power of smiling always.

A deliberate smile should emerge from within. A smile provides a soft landing while communicating, making communication simple, inviting, and conversation-sustaining.

Customers prefer establishments where they are received with a smile. People reciprocate smiles. Smiles are contagious.

Also, you can deny an offer or provide a negative response with a smile in the classiest way possible while still being courteous to the requester (customers) without the recipient taking it condescendingly. The advantages of smiling cannot be emphasized enough. This is so that it benefits both parties. (Clients and employees). Keeping a smile on your face keeps you in control of a conversation and also a smile benefits everyone.

In this study, we’ll explain the advantages of smiling at customers to win their loyalty to a business, the basic rules of smiling, and how to smile.

Smile

Find below the acronym of smile and what they imply.

S- Special, sweet, and successful. When you smile at customers, they feel welcomed and are more likely to patronize your business.

M– Mild. Smiling creates a warm impression of availability to help or serve the customer.

I- Important, inviting, and Interesting. Smiling is an integral part of excellent customer service.

l- Lovely and light. Smiling is captivating.

E-Empathy, encouraging, and encompassing. Smile is welcoming and open-hearted.

Rules to smile as a customer service representative

Always smile when addressing and embracing clients. Smile when you communicate with them and when you depart them.

How to smile

1. Try to recall recent joyful occasions and events that have occurred.
2. Keep any disturbances to a minimum.
3. Talk to yourself in the mirror and tell yourself, “I’ll always smile at my customers.” You feel comforted by such a phrase.
4. Put yourself in the customers’ position (empathy).

Advantages of smiling as a customer care representative.

• Smiling makes one confident and cheerful, making the work function seem easy.
• Smiling makes you think the right and act right too.
• Smiling relieves stress and relaxes the nerves and makes the body’s system normal and work at ease.
• A smile makes you feel good about yourself and the work you do.
• A smile makes you forget about any sad moment earlier and boosts your immune.
• Smiling gives you a special carriage and allows you to flow effectively with the client. Thereby bringing out the best in you.
• Smiling overcomes personal problems or emotions.
• A smile makes you look good and youthful (younger than your age).
• Smiling results in a positive first impression.
• Smiling is attractive to people that have positive energy.
• Smiling is fun and activating and keeps your mind at peace.
• With a smile, you can breach cases in your favor.

  

Advantages of smiling to the organization.

• Smiling increases customer satisfaction. It opens room for cheerful communication and gives a lasting good impression.
• It makes a customer safe to open up about problems and solving them results in customers’ loyalty.
• Smiling is an ability to personalize your customers.
• A smile brings referrals from satisfied appreciative customers.
• A smile makes you turn a previous bad impression into an excellent customer relationship.
• Smile keeps you winning in all conversations with customers.
• A smile will make the staff perform the work with dignity and result in customers’ respect.
• A smile will result in customer retention. Customers love a smiling and cheerful staff and can go to any length to go to a smiling staff.

Also see: https://fabjobsetters.com/ambiance-a-tool-for-excellent-customer-service/

              Conclusion.

Finally, Rules to smiling.                                                                      

• Loyal customers also affect positively the staff. one can convert a customer into a personal friend through a smile.
• Do not condescendingly smile at your customers, rather smile cheerfully and maintain adequate eye contact.
• Be the reason that people around you smile.
• It cost more to frown, and show anger, but a smile takes no special effort.

A smiling employee indicates:

• One is happy and ready to work, to put in all reasonable effort even to go an extra mile for you the customer.
• You are doing the job for not just the pay or what you earn, but you are working in line with the firm’s vision and mission actualization.
• You personalize services when you smile at your customer.

A smile breaks barriers because it understands all languages, cultures, gender, ethnic, or otherwise.