POSITIVE FIRST IMPRESSION

FIRST IMPRESSION MATTERS

1.1.       Introduction

1.2.      How to make a notable first impression?

1.2.1.   Be Knowledgeable.

1.2.2.   Be outspoken.

1.2.3.   Good tone of voice.

1.2.4.   Smile.

1.2.5.   Personal looks and action.

1.2.6.   Making eye contact.

1.2.7.   Good communication skills.

1.2.8.   General grooming and cleanliness.

1.2.8.1. Benefits of Grooming

1.2.8.2. Basic grooming Tips for Men.

1.2.8.3. Basic grooming Tips for Women.

1.2.8.4   Don’t for women

1.2.9.   Courteousness.

1.3.      Advantages of a good first impression.

1.4       Conclusion.

 

 

Introduction

The first impression is the mental image that is created in one’s mind as a result of the experience he/she has on the first encounter with a person or an organization. It is easy to conclude the first impression experienced even though it is sometimes not accurate.  This impression could either be positive or negative. It may be difficult to convince one that he got the wrong impression at the beginning. An experience usually, takes a few minutes if not seconds to make a first impression. This is why employees, should be ready at all times (for example: be cheerful, respectful, empathetic, courteous, etc.) at all times. Also don’t forget that reversing a negative first impression might take days, weeks, months, years, or forever with a lot of effort.

It is said that “there is no second chance to create a first impression”. As such an organization whose daily aim is to reach out to new clients and retain old clients must constantly thrive to give off a positive first impression at all times. This would in turn sell out the organization to the client. Oftentimes, employees give off implicit attitudes that will leave a lasting positive or negative image on the mind of the clients.

LEARN HOW TO MAKE A POSITIVE FIRST IMPRESSION

In addition, healthy Customer relationships begin with the unforgettable first impression customers had during their first interaction with the organization and its staff. No one wants to return where he/she was made to feel like a bug, trash, insignificant or unwanted. Therefore, a company must consciously make customers feel important and royal at all times.

In most organizations, the major people saddled with the responsibility of creating lasting impressions on clients are those who work at the front desk, customer service, and security at the gate before the top bosses. Thus, proper orientation and retraining on “Client treatment and First impression” is recommended to be delivered to new and existing employees.

In this study, we shall discuss tips on how to give off a positive first impression and maintain a good customer relationship.

 

HOW TO MAKE A NOTABLE FIRST IMPRESSION?

• Be Knowledgeable

Knowledge is power when applied effectively and efficiently. It makes you bold and confident. Having Knowledge is a conscious effort acquired through continuous learning. Make yourself teachable. Equally, creating a learning spirit. Remember learning never ends, it is a continuous activity in everyone life’s.

Since firms offer various products to their customers. That is why marketing these products entails vast knowledge. It is imperative to know the product so you can sell it better to Company’s customers.

Knowledge is an asset. Whatever you learn or skill acquired cannot be taken away.

Don’t forget no one knows it all, ask questions when the need arises.

• Be outspoken

Customers seem pleased when you serve them with honesty. They see you as a one-stop shop. Customers will not hesitate to come to a solution provider, because they get their problems resolved quickly.

One-Stop-Shop: That is a place that provides consumers with a variety of services or goods.

• Good tone of voice

A noble voice makes conversation easier. Therefore, customers feel valued when they are communicated with a decent tone. You can tell that customers are happy when they keep coming back for more business Sometimes they cannot hide their feelings. The result is manifested by the customer either returning for more businesses or not.

Don’t use abusive or harsh words no matter the situation on your customer. In addition, conversations with customers should be audible but soft-spoken. Customers are easily approached with a cheerful and mild voice.

 

• Smile

Smiles are contagious, and the role of smiling can never be over-emphasized. With a smiling face, it tells a lot already about you. Customers feel cheerful when they are welcome with a smile. Smiles make interactions very easy too.

 

 

• Personal looks and action

Your body language is a nonverbal way of communication. It has a higher impact on customer service relationships with customers. Your posture, hand gestures and general facial expression has to always be excellently positioned.

In creating a positive first impression one has to be conscious of behaviors and actions.

• Making eye contact

Always look up at intervals while your customer is communicating with you. Adequate eye contact makes the speaker feel welcomed and wanted. When you make eye contact the customer knows that you are paying attention to what he/she is saying.

 

• Good communication skills

Communication is the exchange of information. It requires active listening skills. Good customer relationship entails the exchange of information in the most professional manner. Excellent ways in which information is exchanged involve honesty and thoughtfulness in your communication. Make your conversation very clear in the most superb way. Good communication results in friendly conversation.

 

• General grooming and Appearance

This is the general physical looks. As some customer service personnel, your head-to-toe appearance is very significant. Your looks and appearance tell a lot about you and the work you do.   More so, your clothes convey the message that you are smart, confident, presentable, ambitious, and sincere.

 

 Benefits of Good Grooming

• It makes you look attractive.
• It builds up self-confidence.
• Help in a better appearance.
• It affects your social interaction positively.

 Basic grooming Tips for Men

• Regularly, trim your mustache
• Look professional always.
• Wear clothes that fit.
• Always put on clean and iron clothes.
• Use mild cologne.

 

Basic grooming Tips for Women

• Your hair must be neatly shaped and arranged in an attractive feminine and professional style.
• Always look professional.
• Apply a simple manicure.
• Wear clothes that are ironed nicely and neat.
• Apply mild makeup.

 

 Don’t for women

• Avoid fragrance that smells offensive from a distance.
• Don’t wear transparent fabrics.
• Don’t wear too much face make-up.
• Don’t wear too tight and short clothes.

 

• Courteousness

Your Attitude says it all. Always speak, and act polite. It is an unforgettable experience when you are welcome respectfully. Customers never forget an act of kind gesture especially when it is for the first time. More so, this will help improve customer satisfaction.

 

Also Read., https://fabjobsetters.com/how-to-handle-unhappy-customer/

    Advantages of positive first impressions

• Customers will always remember their interaction with you for good.
• It creates a positive customer relationship.
• Customers refer others when they have an unforgettable first impression.
• It makes salesmanship/marketing simple.
• It creates room for more sales which results in higher turnover.
• It promotes goodwill.

 

 

     In conclusion

Most importantly, thrive to get it right the first time and all the time. A Second opportunity may not always come to amend what went wrong the first time.

All staff would be compelled to attend training on first impression. This is because it is everybody’s duty.

As much as the first impression matters more don’t forget that all customer interactions are always significant. Therefore, all customers’ experience counts.

Your looks affect your self-confidence and social interactions.

Never let your guard down. Above all act professionally at all times.